FAQs

Owners have the option of performing all maintenance items themselves, as long as a license is not required for the work that is needed. Examples would be plumbing or electrical work.

As all situations are unique, requests are completed as soon as possible for the given situation and we will make contact with the tenant within the same day as their request is received.

Any maintenance work or customization of the rental property must be pre-approved in writing prior to work being performed. This includes painting, carpeting, landscaping, wallpaper, fixtures, etc.

It is law in North Carolina that these safety systems be installed in all rental properties and SLT Properties inspects each property to ensure the systems are functional.

In accordance with the North Carolina Residential Rentals Agreement Act, the owner must keep the property in fit and habitable condition.

The tenant is responsible for keeping the property in clean condition in accordance with their lease agreement. The tenant is also responsible for all consumables like bulbs, batteries and filters.

In the event of a serious emergency – dial 911. In a maintenance emergency, just call the normal business number and respond to the prompts.

Yes – SLT Properties does work with HOAs for maintenance services under the HOA’s coverage.

Renters insurance provides a renter or policyholder with coverage that’s designed to protect them and their personal property. It typically includes:

• Personal property coverage
• Liability coverage
• Additional Life expense coverage

Depending on the plan you opted for, renter’s insurance can cover:

• Personal property coverage — personal belongings such as electronics, furniture, and clothing
• Liability coverage — provides repairs if you damage someone’s property; it also handles the medical expenses for someone who got injured while on your property
• Additional living expense coverage — if your rented property is not in livable condition, this plan can cover any expenses related to your alternate living arrangements

To help ensure that the tenant will clean up after their pet and prevent damage to the rental property, they will be asked to pay a pet deposit prior to move-in. This deposit is a one-time charge that is to be paid upfront if they will be living with a pet on the property. It may be completely refunded at the end of a lease, depending on if the pet has damaged the property.

The purpose of a deposit is to protect both tenants and landlords. Renters are required to prove that they are reliable when it comes to keeping a pet on property, and landlords are required to protect their properties from unexpected damage.